Refund policy

At 359 Prints, we want you to love your new artwork! If something isn't quite right, here's how returns and refunds work.

Returns

You have 14 days from the day you receive your order to let us know if you'd like to return it.

To request a return, please email us at 359prints@gmail.com with your order number.

After notifying us, you have another 14 days to send the item back. We'll provide the return address and instructions.

Please package your poster carefully to protect it during shipping. You may inspect your poster as you would in a shop, but you may be responsible for any loss in value caused by handling beyond what's necessary to inspect it.

For change-of-mind returns, customers are responsible for return shipping costs.

Damaged or Incorrect Orders

If your poster arrives damaged, defective, or isn't what you ordered, please contact us as soon as possible, ideally with photos of the issue and packaging.

We'll help arrange an appropriate replacement or refund at no additional cost to you, in accordance with your consumer rights.

Refunds

Once we receive your return, we'll inspect it and process any refund due to your original payment method.

For eligible cancellations under the statutory right of withdrawal, we'll refund your payment, including the cost of standard outbound delivery where required by law, within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or proof that they've been sent back.

Your payment provider may take additional time to credit your account.